Before the voluntary mediation actually begins, the impartial mediator first discusses the mediation agreement between the parties and the mediator. In this agreement, everyone agrees to commit to resolving the conflict together and confidentiality is agreed upon. The parties then discuss their current situation. They listen to and consider any concerns and feelings that might be preventing a successful outcome. Interests are identified and discussed. Then, together and with the mediator's guidance, the parties explore as many alternative solutions as possible. Ultimately, the best solution emerges. A sustainable negotiation result that all parties are comfortable with, so that the solution may well prove to be more significant than the dispute itself. This sustainable negotiation result is recorded in a settlement agreement.