This is what our customers think
Reviews
We strive for a high customer satisfaction rating. We attach great importance to this. After a case has been handled, we invite our clients to participate in a customer satisfaction survey. By measuring customer satisfaction, we have data that we can use to continuously improve our services. And that's exactly what we do. We'd love it if you could help our firm and our clients with this. Many have already done so. Here you can read a selection of reviews submitted by our clients about our services as part of this survey. Would you also like to leave a review? We'd love to! Let us know and go to the customer satisfaction survey .
How would you describe the strengths of MAES notaries?
How can we improve our services?
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Vlaardingen
How would you describe the strengths of MAES notaries?
How can we improve our services?
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Maassluis
How would you describe the strengths of MAES notaries?
How can we improve our services?
()
Vlaardingen
How would you describe the strengths of MAES notaries?
How can we improve our services?
()
vlaardingen
How would you describe the strengths of MAES notaries?
How can we improve our services?
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Ede
How would you describe the strengths of MAES notaries?
Clear, accurate and complete
Clear, accurate and complete
How can we improve our services?
?
?
(8)
Maassluis
How would you describe the strengths of MAES notaries?
Clear, straightforward.
Clear, straightforward.
How can we improve our services?
The quote said about €1,100, but I paid almost €1,600. That's quite a big difference, and quite a shock...
The quote said about €1,100, but I paid almost €1,600. That's quite a big difference, and quite a shock...
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
Fast and good quality service. Very pleasant and direct communication.
Fast and good quality service. Very pleasant and direct communication.
How can we improve our services?
Satisfied with the current level
Satisfied with the current level
(10)
rotterdam
How would you describe the strengths of MAES notaries?
Accurate, friendly, good and clear explanations. Easily accessible.
Accurate, friendly, good and clear explanations. Easily accessible.
How can we improve our services?
It's already great
It's already great
(10)
Pageas
How would you describe the strengths of MAES notaries?
Fast responses, friendly, modern
Fast responses, friendly, modern
How can we improve our services?
No comment
No comment
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Fast. Direct. Careful. Thoughtful. And there's someone with you with a particularly witty pen. And Maudy is very good.
Fast. Direct. Careful. Thoughtful. And there's someone with you with a particularly witty pen. And Maudy is very good.
How can we improve our services?
Would you like a coffee upon arrival?
Would you like a coffee upon arrival?
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Clear and fast communication with my contact person at MAES notaries and a clear digital file.
Clear and fast communication with my contact person at MAES notaries and a clear digital file.
How can we improve our services?
N/A
N/A
(9)
Delft
How would you describe the strengths of MAES notaries?
Businesslike - Clear - Expert - Customer-focused. We found the contact pleasant. We don't visit a notary very often, but when necessary, we prefer this businesslike and expert approach. Even when things don't go smoothly, we're always clear with each other and resolve matters in a customer-focused manner. We greatly appreciate that. We have recommended MAES several times and will continue to do so.
Businesslike - Clear - Expert - Customer-focused. We found the contact pleasant. We don't visit a notary very often, but when necessary, we prefer this businesslike and expert approach. Even when things don't go smoothly, we're always clear with each other and resolve matters in a customer-focused manner. We greatly appreciate that. We have recommended MAES several times and will continue to do so.
How can we improve our services?
Everything is perfectly organized and well-explained. In the jungle of explanations, it's not always easy for customers to distinguish what's important from what's simply useful to know. Perhaps a "shortcut" could be added to the customer journey.
Everything is perfectly organized and well-explained. In the jungle of explanations, it's not always easy for customers to distinguish what's important from what's simply useful to know. Perhaps a "shortcut" could be added to the customer journey.
(8)
The Netherlands
How would you describe the strengths of MAES notaries?
They are fast
They are fast
How can we improve our services?
By not charging for everything and adjusting the price to individual situations. By conducting a free, informative consultation beforehand. By providing a free, paper copy of the deed.
By not charging for everything and adjusting the price to individual situations. By conducting a free, informative consultation beforehand. By providing a free, paper copy of the deed.
(2)
Vlaardingen
How would you describe the strengths of MAES notaries?
Neat and correct communication and quick response to any questions, etc.
Neat and correct communication and quick response to any questions, etc.
How can we improve our services?
I think there is little room for improvement, other than trying to maintain this level.
I think there is little room for improvement, other than trying to maintain this level.
(10)
Spijkenisse
How would you describe the strengths of MAES notaries?
Clear formulations, good explanations, regular updates, well-organized file, quick and adequate answers to questions, friendly treatment!
Clear formulations, good explanations, regular updates, well-organized file, quick and adequate answers to questions, friendly treatment!
How can we improve our services?
I honestly wouldn't know. For the purchase of our new house, we used a notary office we knew from our past volunteer work, but if we could choose again, knowing what we know now, we would still choose Maes Notarissen!
I honestly wouldn't know. For the purchase of our new house, we used a notary office we knew from our past volunteer work, but if we could choose again, knowing what we know now, we would still choose Maes Notarissen!
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Careful, accurate, expert and accessible.
Careful, accurate, expert and accessible.
How can we improve our services?
No concrete recommendations.
No concrete recommendations.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Fast, accurate, neat, easy to reach. Good end result.
Fast, accurate, neat, easy to reach. Good end result.
How can we improve our services?
No idea, I'm very satisfied.
No idea, I'm very satisfied.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Easily accessible and fast service
Easily accessible and fast service
How can we improve our services?
No comments
No comments
(10)
rotterdam
How would you describe the strengths of MAES notaries?
Reliable, expert and customer focused.
Reliable, expert and customer focused.
How can we improve our services?
Inform customer that passing of the deed has not been arranged within 3 days.
Inform customer that passing of the deed has not been arranged within 3 days.
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
Attractive price, digital infrastructure, friendly people, knowledgeable and helpful.
Attractive price, digital infrastructure, friendly people, knowledgeable and helpful.
How can we improve our services?
A bit more hospitality would be nice. A welcome with a drink is always recommended, especially after a long journey.
A bit more hospitality would be nice. A welcome with a drink is always recommended, especially after a long journey.
(8)
Amsterdam
How would you describe the strengths of MAES notaries?
Quick response, good and clear communication.
Quick response, good and clear communication.
How can we improve our services?
No idea
No idea
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Easy to follow via the digital file.
Easy to follow via the digital file.
How can we improve our services?
It could hardly be better.
It could hardly be better.
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Fast processing, mostly via internet
Fast processing, mostly via internet
How can we improve our services?
Better information upfront. I received a quote for a certificate of inheritance for around €1,000. This was a starting price. The actual price depended on the time spent on the file, but when the bill finally arrives and it's almost three times as high, I wonder why they don't call ahead to discuss it. They should be able to estimate the costs. What's so different from a simple certificate of inheritance, which could be issued for €750? Being so unpleasantly surprised with a high bill doesn't seem customer-friendly to me.
Better information upfront. I received a quote for a certificate of inheritance for around €1,000. This was a starting price. The actual price depended on the time spent on the file, but when the bill finally arrives and it's almost three times as high, I wonder why they don't call ahead to discuss it. They should be able to estimate the costs. What's so different from a simple certificate of inheritance, which could be issued for €750? Being so unpleasantly surprised with a high bill doesn't seem customer-friendly to me.
(6)
Vlaardingen
How would you describe the strengths of MAES notaries?
On paper maybe......
On paper maybe......
How can we improve our services?
Maes Notarissen claims to keep rates low by allowing clients to do much themselves, thus operating efficiently and affordably. In fact, Maes was actually approximately 20% more expensive than other notary offices (with the same procedures). The lack of a cup of coffee was completely counterproductive. MAES comes across as very arrogant, and we experienced this as well. At the last minute, we had to show up early on December 24th, and we agreed. We were given a rather pathetic bag of three mints, which we happily declined on our second visit. In short, in my working life, I've had to sign many deeds at various notary offices, and not the least. Unfortunately, the MAES experience was a negative one.
Maes Notarissen claims to keep rates low by allowing clients to do much themselves, thus operating efficiently and affordably. In fact, Maes was actually approximately 20% more expensive than other notary offices (with the same procedures). The lack of a cup of coffee was completely counterproductive. MAES comes across as very arrogant, and we experienced this as well. At the last minute, we had to show up early on December 24th, and we agreed. We were given a rather pathetic bag of three mints, which we happily declined on our second visit. In short, in my working life, I've had to sign many deeds at various notary offices, and not the least. Unfortunately, the MAES experience was a negative one.
(4)
Rotterdam
How would you describe the strengths of MAES notaries?
friendly, businesslike and adequate.
friendly, businesslike and adequate.
How can we improve our services?
n/a
n/a
(10)
Spijkenisse
How would you describe the strengths of MAES notaries?
Fast, cooperative, provides requested information in simple terms
Fast, cooperative, provides requested information in simple terms
How can we improve our services?
Everything was fine. We did miss champagne or a cup of coffee when we passed by our house.
Everything was fine. We did miss champagne or a cup of coffee when we passed by our house.
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Expert and friendly
Expert and friendly
How can we improve our services?
Be there at the agreed time and offer us a cup of coffee while we wait.
Be there at the agreed time and offer us a cup of coffee while we wait.
(9)
Delft
How would you describe the strengths of MAES notaries?
fast, friendly, helpful.
fast, friendly, helpful.
How can we improve our services?
don't go on like this
don't go on like this
(10)
Middelburg
How would you describe the strengths of MAES notaries?
The online file makes it easy to communicate and provides good insight into the file and the steps to be followed.
The online file makes it easy to communicate and provides good insight into the file and the steps to be followed.
How can we improve our services?
With a check-off overview of the costs. The package definitely includes activities that you pay for according to the package, but what are the additional costs so you know you're staying within your budget? The first invoice included a timesheet. Nice, but what did you do? It didn't add any value. The second invoice did include a good breakdown. If it can be included with the invoice, it can also be included in the online file. The attachments from "unknown" suppliers were neat, and they were reflected 1:1 on the invoice. Then you have a match and know why these costs were incurred.
With a check-off overview of the costs. The package definitely includes activities that you pay for according to the package, but what are the additional costs so you know you're staying within your budget? The first invoice included a timesheet. Nice, but what did you do? It didn't add any value. The second invoice did include a good breakdown. If it can be included with the invoice, it can also be included in the online file. The attachments from "unknown" suppliers were neat, and they were reflected 1:1 on the invoice. Then you have a match and know why these costs were incurred.
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
Customer-friendly, good explanation of file and regulations, digital accessibility,
Customer-friendly, good explanation of file and regulations, digital accessibility,
How can we improve our services?
Better parking
Better parking
(10)
Rozenburg Rt
How would you describe the strengths of MAES notaries?
Quality, transparent, personal, clarity in explanation and clarification.
Quality, transparent, personal, clarity in explanation and clarification.
How can we improve our services?
The website requires a login with a code sent via email. Previously, this was a one-time login, but now it's done every time you log in. Customers could be better informed about this changed security procedure.
The website requires a login with a code sent via email. Previously, this was a one-time login, but now it's done every time you log in. Customers could be better informed about this changed security procedure.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Communication is clear and, at my request, my file was handled smoothly.
Communication is clear and, at my request, my file was handled smoothly.
How can we improve our services?
Invoice could be more clear without an attachment which I assumed was not relevant to my case
Invoice could be more clear without an attachment which I assumed was not relevant to my case
(9)
Groningen
How would you describe the strengths of MAES notaries?
Modern, easily accessible
Modern, easily accessible
How can we improve our services?
-
-
(8)
Oud Beijerland
How would you describe the strengths of MAES notaries?
Great. He knows everything about his profession.
Great. He knows everything about his profession.
How can we improve our services?
No idea.
No idea.
(8)
Rotterdam
How would you describe the strengths of MAES notaries?
I was well informed and everything was very clear
I was well informed and everything was very clear
How can we improve our services?
Service was excellent
Service was excellent
(9)
Pijnacker
How would you describe the strengths of MAES notaries?
Friendliness of the staff Alertness of the staff Cooperation among the staff
Friendliness of the staff Alertness of the staff Cooperation among the staff
How can we improve our services?
Sending code numbers when logging in slightly faster.
Sending code numbers when logging in slightly faster.
(10)
Brielle
How would you describe the strengths of MAES notaries?
Punctual, Polite, Understanding, Understandable, Clear, Transparent (such as quotation and costs), very pleasant to deal with (humor)
Punctual, Polite, Understanding, Understandable, Clear, Transparent (such as quotation and costs), very pleasant to deal with (humor)
How can we improve our services?
NVT
NVT
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Friendliness
Friendliness
How can we improve our services?
N vt
N vt
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Perfect assistance in preparing the transfer. Online information about the necessary details. Accessibility. A discreet office, in contrast to, for example, an office on the Zuidas. The exceptionally friendly notary.
Perfect assistance in preparing the transfer. Online information about the necessary details. Accessibility. A discreet office, in contrast to, for example, an office on the Zuidas. The exceptionally friendly notary.
How can we improve our services?
I already think this is perfect and I don't see any immediate improvement.
I already think this is perfect and I don't see any immediate improvement.
(10)
Voorschoten
How would you describe the strengths of MAES notaries?
Online file very useful, otherwise correct and good communication
Online file very useful, otherwise correct and good communication
How can we improve our services?
Is enough like this?
Is enough like this?
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Quick response after the initial phone call. Kept well informed about the progress of my case. The entire procedure was handled quickly.
Quick response after the initial phone call. Kept well informed about the progress of my case. The entire procedure was handled quickly.
How can we improve our services?
I have no suggestions for improvement.
I have no suggestions for improvement.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Clear and concise, with the necessary humor
Clear and concise, with the necessary humor
How can we improve our services?
No idea
No idea
(10)
's-Gravenhage
How would you describe the strengths of MAES notaries?
Fast Careful Personal Friendly And good
Fast Careful Personal Friendly And good
How can we improve our services?
Personally I really wouldn't know how that could be
Personally I really wouldn't know how that could be
(10)
Barendrecht
How would you describe the strengths of MAES notaries?
- Caring, careful, clear communication and explanation, knowing what is expected of you and the process.
- Caring, careful, clear communication and explanation, knowing what is expected of you and the process.
How can we improve our services?
I found everyone incredibly helpful, and the notary did a great job. I didn't expect a notary to be able to discuss this in such a fun and lighthearted way. Even if you're nervous, this is a perfect icebreaker! Thank you so much.
I found everyone incredibly helpful, and the notary did a great job. I didn't expect a notary to be able to discuss this in such a fun and lighthearted way. Even if you're nervous, this is a perfect icebreaker! Thank you so much.
(10)
Den Haag
How would you describe the strengths of MAES notaries?
Easily view files online
Easily view files online
How can we improve our services?
The ratio between the total costs for the deed of transfer and the redemption of the perpetual leasehold is disproportionate. I understand that there are certain costs associated with a deed of registration. The notary fees for this "small job" are the same as for the transfer of ownership of a house costing several hundred thousand euros.
The ratio between the total costs for the deed of transfer and the redemption of the perpetual leasehold is disproportionate. I understand that there are certain costs associated with a deed of registration. The notary fees for this "small job" are the same as for the transfer of ownership of a house costing several hundred thousand euros.
(10)
Weert
How would you describe the strengths of MAES notaries?
Fast and adequate
Fast and adequate
How can we improve our services?
N/A
N/A
(10)
Stellendam
How would you describe the strengths of MAES notaries?
We look back positively on the entire period we spent with MAES civil-law notaries. Communication was clear. We were told in a timely manner what we needed to submit, when, and what to expect. During the appointment itself, everything was explained clearly and enthusiastically in plain language. The office staff were all friendly. The system for managing the files is easily accessible.
We look back positively on the entire period we spent with MAES civil-law notaries. Communication was clear. We were told in a timely manner what we needed to submit, when, and what to expect. During the appointment itself, everything was explained clearly and enthusiastically in plain language. The office staff were all friendly. The system for managing the files is easily accessible.
How can we improve our services?
No points for improvement
No points for improvement
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Very friendly employee Clear communication
Very friendly employee Clear communication
How can we improve our services?
Small tip: a cup of coffee when signing the deed would have been nice
Small tip: a cup of coffee when signing the deed would have been nice
(7)
Hoogvliet Rotterdam
How would you describe the strengths of MAES notaries?
CLARITY, SPEED
CLARITY, SPEED
How can we improve our services?
X
X
(10)
VEGHEL
How would you describe the strengths of MAES notaries?
We work with questionnaires and then establish personal contact (by phone or email). This process is based on individual needs and provides sound advice.
We work with questionnaires and then establish personal contact (by phone or email). This process is based on individual needs and provides sound advice.
How can we improve our services?
We received a warm welcome but unfortunately we were not offered anything to drink (coffee, tea or water).
We received a warm welcome but unfortunately we were not offered anything to drink (coffee, tea or water).
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
The flexibility and, consequently, the unorthodox way of accommodating clients, as happened with my sister Maureen: she was and is no longer able to appear at the notary's office for the drawing up of her will. Well, then Maes Notarissen comes to her at the hospice! I also consider the signing of the deed on a Sunday an extraordinary example of positive unorthodoxy!
The flexibility and, consequently, the unorthodox way of accommodating clients, as happened with my sister Maureen: she was and is no longer able to appear at the notary's office for the drawing up of her will. Well, then Maes Notarissen comes to her at the hospice! I also consider the signing of the deed on a Sunday an extraordinary example of positive unorthodoxy!
How can we improve our services?
Using the digital portal wasn't always smooth, but any issues were quickly resolved. I hope I won't encounter any more problems accessing the digital client portal Maes Notarissen has made available to us—my brother, Rob, and myself.
Using the digital portal wasn't always smooth, but any issues were quickly resolved. I hope I won't encounter any more problems accessing the digital client portal Maes Notarissen has made available to us—my brother, Rob, and myself.
(9)
Groningen
How would you describe the strengths of MAES notaries?
Personal, efficient, knowledgeable, friendly, reliable.
Personal, efficient, knowledgeable, friendly, reliable.
How can we improve our services?
The emails contain a lot of (general) text. A little less would be nice. This isn't a major improvement, though.
The emails contain a lot of (general) text. A little less would be nice. This isn't a major improvement, though.
(9)
Schiedam
How would you describe the strengths of MAES notaries?
contemporary/modern/professional/by making thoughtful use of the possibilities offered by the internet, work can be done more cheaply and quickly, the employees respond quickly, with expertise and in a friendly manner
contemporary/modern/professional/by making thoughtful use of the possibilities offered by the internet, work can be done more cheaply and quickly, the employees respond quickly, with expertise and in a friendly manner
How can we improve our services?
My online file doesn't have all the green checkmarks checked, which gives me a sense of unease. This is partly because the signed documents were sent by mail, and it's reassuring to know that everything was received in good order. I'm assuming this now, as I've received a message that the file has been finalized.
My online file doesn't have all the green checkmarks checked, which gives me a sense of unease. This is partly because the signed documents were sent by mail, and it's reassuring to know that everything was received in good order. I'm assuming this now, as I've received a message that the file has been finalized.
(8)
Amsterdam
How would you describe the strengths of MAES notaries?
Progressive, substantive, customer-oriented, adequate
Progressive, substantive, customer-oriented, adequate
How can we improve our services?
As discussed, I (and our relationship) would have benefited from more explicit/targeted communication
As discussed, I (and our relationship) would have benefited from more explicit/targeted communication
(8)
The Netherlands
How would you describe the strengths of MAES notaries?
Perfect handling. Hears what the wishes are and translates them into the correct documents. Gives good advice.
Perfect handling. Hears what the wishes are and translates them into the correct documents. Gives good advice.
How can we improve our services?
No points for improvement!
No points for improvement!
(10)
maassluis
How would you describe the strengths of MAES notaries?
- excellent communication (friendly, interested) and information provision (complete and clear); -fast service;
- excellent communication (friendly, interested) and information provision (complete and clear); -fast service;
How can we improve our services?
No points for improvement from our experience (Perhaps a cup of coffee while waiting a bit longer and a nice, warm conversation with you Linda! :-)
No points for improvement from our experience (Perhaps a cup of coffee while waiting a bit longer and a nice, warm conversation with you Linda! :-)
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Very friendly people, they really went out of their way to make everything go smoothly. I'm so glad I could find them.
Very friendly people, they really went out of their way to make everything go smoothly. I'm so glad I could find them.
How can we improve our services?
No! It's perfect this way.
No! It's perfect this way.
(10)
Zoetermeer
How would you describe the strengths of MAES notaries?
Very knowledgeable and customer friendly.
Very knowledgeable and customer friendly.
How can we improve our services?
Maintain this quality.
Maintain this quality.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Strong communication skills, cheerful, clear
Strong communication skills, cheerful, clear
How can we improve our services?
Provide advance notice, e.g. if the appointment runs over.
Provide advance notice, e.g. if the appointment runs over.
(8)
The Netherlands
How would you describe the strengths of MAES notaries?
Fast and clear service
Fast and clear service
How can we improve our services?
Pay more attention to hospitality
Pay more attention to hospitality
(7)
Den Haag
How would you describe the strengths of MAES notaries?
very friendly pleasant welcome
very friendly pleasant welcome
How can we improve our services?
keep it that way
keep it that way
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
fast and reactive
How can we improve our services?
-
-
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Fast and cooperative.
Fast and cooperative.
How can we improve our services?
No suggestions
No suggestions
(10)
Hoofddorp
How would you describe the strengths of MAES notaries?
Cleanliness. Good information for clients. Clarity. Thinking along.
Cleanliness. Good information for clients. Clarity. Thinking along.
How can we improve our services?
-
-
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Friendly
Friendly
How can we improve our services?
By giving a cup of coffee/tea to people who come from away
By giving a cup of coffee/tea to people who come from away
(8)
Bleskensgraaf
How would you describe the strengths of MAES notaries?
Fast and to the point. MAES has a good online data system and they're on top of things. It's also great that they answer questions by phone, not just email. This is more personal and often much faster.
Fast and to the point. MAES has a good online data system and they're on top of things. It's also great that they answer questions by phone, not just email. This is more personal and often much faster.
How can we improve our services?
I wouldn't know at this point. Keep it up!
I wouldn't know at this point. Keep it up!
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
clear guidelines and always correct information via telephone contact
clear guidelines and always correct information via telephone contact
How can we improve our services?
not for us
not for us
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
ALWAYS HAVE INSIGHT INTO THE PROGRESS OF YOUR FILE VIA THE ONLINE CUSTOMER PORTAL
ALWAYS HAVE INSIGHT INTO THE PROGRESS OF YOUR FILE VIA THE ONLINE CUSTOMER PORTAL
How can we improve our services?
I LOVE COFFEE SO THE ONLY THING I CAN THINK OF IS A COFFEE MACHINE IN THE WAITING ROOM
I LOVE COFFEE SO THE ONLY THING I CAN THINK OF IS A COFFEE MACHINE IN THE WAITING ROOM
(10)
DEN HAAG
How would you describe the strengths of MAES notaries?
I received excellent service. Easily accessible by phone.
I received excellent service. Easily accessible by phone.
How can we improve our services?
Process things a bit faster. We waited a really long time before the requested item was arranged and ready.
Process things a bit faster. We waited a really long time before the requested item was arranged and ready.
(7)
Vlaardingen
How would you describe the strengths of MAES notaries?
Very friendly, easily accessible, and quick to respond to emails. Professional!
Very friendly, easily accessible, and quick to respond to emails. Professional!
How can we improve our services?
No, I will definitely come to Maes in the future to arrange other matters.
No, I will definitely come to Maes in the future to arrange other matters.
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Clear and customer-friendly
Clear and customer-friendly
How can we improve our services?
To continue like this.
To continue like this.
(10)
Utrecht
How would you describe the strengths of MAES notaries?
Focusing on the customer's needs and contributing to solutions, while also mastering the market, which the customer may not always have sufficient knowledge of. Making customer interactions pleasant and relaxed.
Focusing on the customer's needs and contributing to solutions, while also mastering the market, which the customer may not always have sufficient knowledge of. Making customer interactions pleasant and relaxed.
How can we improve our services?
Continue on the chosen path and stay current.
Continue on the chosen path and stay current.
(10)
3137BD Vlaardingen
How would you describe the strengths of MAES notaries?
I don't have enough experience with this, but I do struggle with the fact that so much has to be arranged via computer. If you don't have a computer, it becomes expensive if you have to discuss everything at the office.
I don't have enough experience with this, but I do struggle with the fact that so much has to be arranged via computer. If you don't have a computer, it becomes expensive if you have to discuss everything at the office.
How can we improve our services?
no idea
no idea
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
We are very satisfied with the services provided by MAES civil-law notaries. The professionalism and speed with which my questions were handled are exceptional. They were always available for questions and worked very efficiently. They were responsive to the client's needs, and last-minute changes were no problem at all. Finally, I really appreciated being able to track the progress of my case online in the client portal. I would specifically like to thank the staff who worked on my case and with whom I had direct contact (Ms. van Lechle and Ms. van Ee), and of course the civil-law notary, for the excellent service.
We are very satisfied with the services provided by MAES civil-law notaries. The professionalism and speed with which my questions were handled are exceptional. They were always available for questions and worked very efficiently. They were responsive to the client's needs, and last-minute changes were no problem at all. Finally, I really appreciated being able to track the progress of my case online in the client portal. I would specifically like to thank the staff who worked on my case and with whom I had direct contact (Ms. van Lechle and Ms. van Ee), and of course the civil-law notary, for the excellent service.
How can we improve our services?
No comments for improvement, I would recommend MAES notaries to friends or acquaintances without any hesitation.
No comments for improvement, I would recommend MAES notaries to friends or acquaintances without any hesitation.
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
The Maes Notarissen website provides excellent insight into your client's status. All documents are easily found, and communication is excellent if questions arise. I've never seen such a good website before. And the data is retained for a long time. The notary kept me well-informed during the signing of the deed of sale. It was therefore a pleasure to sign the deed of sale together with the buyers.
The Maes Notarissen website provides excellent insight into your client's status. All documents are easily found, and communication is excellent if questions arise. I've never seen such a good website before. And the data is retained for a long time. The notary kept me well-informed during the signing of the deed of sale. It was therefore a pleasure to sign the deed of sale together with the buyers.
How can we improve our services?
Well, something very small, but nice. A cup of coffee would have been nice.
Well, something very small, but nice. A cup of coffee would have been nice.
(9)
Dordrecht
How would you describe the strengths of MAES notaries?
The information you receive and the explanation
The information you receive and the explanation
How can we improve our services?
Didn't find it clear
Didn't find it clear
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Involved, listening, thinking along
Involved, listening, thinking along
How can we improve our services?
Add links with more information in the questionnaire
Add links with more information in the questionnaire
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
No comments
No comments
How can we improve our services?
No comments
No comments
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Neat and clear explanation of the mortgage deed
Neat and clear explanation of the mortgage deed
How can we improve our services?
No comments
No comments
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Friendly, accurate, always available for advice and questions.
Friendly, accurate, always available for advice and questions.
How can we improve our services?
X
X
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Short lines, accessible, non-binding advice
Short lines, accessible, non-binding advice
How can we improve our services?
Cup of coffee upon arrival
Cup of coffee upon arrival
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
Expertise, accessibility, integrity and friendliness.
Expertise, accessibility, integrity and friendliness.
How can we improve our services?
The ICT applications for the clients could be somewhat better; when completing this questionnaire, it was difficult to fill in the box for question 1.
The ICT applications for the clients could be somewhat better; when completing this questionnaire, it was difficult to fill in the box for question 1.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Is nice office
Is nice office
How can we improve our services?
By adhering to the agreed times and using the names of the visitors correctly
By adhering to the agreed times and using the names of the visitors correctly
(7)
Schiedam
How would you describe the strengths of MAES notaries?
Collaborative, personal, friendly and fast and skilled with the work.
Collaborative, personal, friendly and fast and skilled with the work.
How can we improve our services?
I wouldn't know. It was a pleasant experience.
I wouldn't know. It was a pleasant experience.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
well organized, correct information, online file is great
well organized, correct information, online file is great
How can we improve our services?
nothing, maybe a message that the funds have been transferred
nothing, maybe a message that the funds have been transferred
(10)
Oostvoorne
How would you describe the strengths of MAES notaries?
Always easily accessible, personal contact, clear and well-organized. If I ever need a notary again, I'll definitely go to you!
Always easily accessible, personal contact, clear and well-organized. If I ever need a notary again, I'll definitely go to you!
How can we improve our services?
Going to a notary is quite a life event for most people, and I think it's perfectly acceptable to offer them something to drink. Whether it's to celebrate, to wipe away the tears, or to calm the nerves.
Going to a notary is quite a life event for most people, and I think it's perfectly acceptable to offer them something to drink. Whether it's to celebrate, to wipe away the tears, or to calm the nerves.
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Digital questionnaire basis for Living Will
Digital questionnaire basis for Living Will
How can we improve our services?
Questionnaire font size and font color less readable
Questionnaire font size and font color less readable
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Excellent online electronic file, fast follow-up and handling of outstanding issues and/or questions, extremely friendly approach from all staff, very pleasant and enjoyable delivery.
Excellent online electronic file, fast follow-up and handling of outstanding issues and/or questions, extremely friendly approach from all staff, very pleasant and enjoyable delivery.
How can we improve our services?
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Friendly
Friendly
How can we improve our services?
That's not necessary. You do as asked.
(10)
Maassluis
How would you describe the strengths of MAES notaries?
Excellent at keeping clients informed through the online file, but also via email and phone. Excellent at going above and beyond to obtain the information from third parties necessary for the file. Very clear in explaining the procedures (in plain language). Very customer-friendly, friendly staff.
Excellent at keeping clients informed through the online file, but also via email and phone. Excellent at going above and beyond to obtain the information from third parties necessary for the file. Very clear in explaining the procedures (in plain language). Very customer-friendly, friendly staff.
How can we improve our services?
I have only had a very pleasant experience with Maes and cannot think of anything where the service could be improved.
I have only had a very pleasant experience with Maes and cannot think of anything where the service could be improved.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Quick responses to questions. Clear answers to questions. Friendly and professional guidance.
Quick responses to questions. Clear answers to questions. Friendly and professional guidance.
How can we improve our services?
Improve the questionnaires. Indicate at the beginning what information is needed later.
Improve the questionnaires. Indicate at the beginning what information is needed later.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
My experience with MAES couldn't have been better: fast, professional, efficient—even with my time—friendly, proactive, helpful with brainstorming and side issues, an excellent online site, and affordable—also because I didn't incur any additional costs thanks to MAES's actions.
My experience with MAES couldn't have been better: fast, professional, efficient—even with my time—friendly, proactive, helpful with brainstorming and side issues, an excellent online site, and affordable—also because I didn't incur any additional costs thanks to MAES's actions.
How can we improve our services?
Nothing I can think of right now
Nothing I can think of right now
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Carefully. Wheelchair accessible
How can we improve our services?
No opinion
No opinion
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Everything is easy to fill in digitally
Everything is easy to fill in digitally
How can we improve our services?
Overall, customer service and friendliness could be much better. Due to the crowds, we had to wait over 20 minutes, which I can understand, but we weren't even offered coffee or anything. If you pay that much for a service, you should at least expect a cup of coffee or a glass of water. Furthermore, the notary himself was very rushed, spoke far too fast, and was too friendly (which made him seem arrogant). Buying your first home and signing the deeds should be a pleasant experience, but this made it less enjoyable for me. The seller also shares my opinion about the entire experience.
Overall, customer service and friendliness could be much better. Due to the crowds, we had to wait over 20 minutes, which I can understand, but we weren't even offered coffee or anything. If you pay that much for a service, you should at least expect a cup of coffee or a glass of water. Furthermore, the notary himself was very rushed, spoke far too fast, and was too friendly (which made him seem arrogant). Buying your first home and signing the deeds should be a pleasant experience, but this made it less enjoyable for me. The seller also shares my opinion about the entire experience.
(4)
The Netherlands
How would you describe the strengths of MAES notaries?
As an organization that keeps customers informed of every step. Very unique and professional.
As an organization that keeps customers informed of every step. Very unique and professional.
How can we improve our services?
For now I have no advice on that
For now I have no advice on that
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Professional, clear explanation, reliable
Professional, clear explanation, reliable
How can we improve our services?
Stay as it is now
Stay as it is now
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Clear, digital.
Clear, digital.
How can we improve our services?
No concrete suggestion.
No concrete suggestion.
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Fast reply, very nice people, very helpfull
Fast reply, very nice people, very helpfull
How can we improve our services?
Nothing to add
Nothing to add
(10)
Abel Tasmanlaan
How would you describe the strengths of MAES notaries?
At Maes Notarissen, you feel welcome, they're very customer-friendly, and they're happy to think along with you. It's also great that you can always call if you have any questions. It's a pleasure to have Maes Notarissen as your notary.
At Maes Notarissen, you feel welcome, they're very customer-friendly, and they're happy to think along with you. It's also great that you can always call if you have any questions. It's a pleasure to have Maes Notarissen as your notary.
How can we improve our services?
There is nothing to improve, the service your customers receive is already fantastic!
There is nothing to improve, the service your customers receive is already fantastic!
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Very friendly, helpful, and efficient. Quick service.
Very friendly, helpful, and efficient. Quick service.
How can we improve our services?
couldn't think of anything
couldn't think of anything
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Fast and adequate service
Fast and adequate service
How can we improve our services?
Keep it up!!!!
Keep it up!!!!
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Friendly, fast and professional.
Friendly, fast and professional.
How can we improve our services?
-
-
(10)
Amsterdam
How would you describe the strengths of MAES notaries?
They work very neatly and diligently. Communication is always good, and no question is too much trouble.
They work very neatly and diligently. Communication is always good, and no question is too much trouble.
How can we improve our services?
The service is already excellent!
The service is already excellent!
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Clear information, very friendly notary
Clear information, very friendly notary
How can we improve our services?
I wouldn’t know, I think they’ve thought of everything!
I wouldn’t know, I think they’ve thought of everything!
(8)
Maassluis
How would you describe the strengths of MAES notaries?
friendly and understanding
friendly and understanding
How can we improve our services?
n/a
n/a
(10)
Rijswijk
How would you describe the strengths of MAES notaries?
Everything was clearly explained. Communication was excellent. The staff was friendly and helpful.
Everything was clearly explained. Communication was excellent. The staff was friendly and helpful.
How can we improve our services?
The wait time for an appointment at the office was very long. This should be reduced.
The wait time for an appointment at the office was very long. This should be reduced.
(8)
Maassluis
How would you describe the strengths of MAES notaries?
Friendly, helpful, and efficient. Quick responses, thoughtful advice, and smooth processing.
Friendly, helpful, and efficient. Quick responses, thoughtful advice, and smooth processing.
How can we improve our services?
Don't change the way you work.
Don't change the way you work.
(10)
Renswoude
How would you describe the strengths of MAES notaries?
Direct, clear in costs and regulations.
Direct, clear in costs and regulations.
How can we improve our services?
Experienced good service.
Experienced good service.
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Pleasant to work with!
Pleasant to work with!
How can we improve our services?
It’s fine, nothing to improve!
It’s fine, nothing to improve!
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Good and clear advice!
Good and clear advice!
How can we improve our services?
n/a
n/a
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Professional, quick response to questions, customer-friendly, personal approach.
Professional, quick response to questions, customer-friendly, personal approach.
How can we improve our services?
No additions
No additions
(10)
Heerlen
How would you describe the strengths of MAES notaries?
Quick answers to questions and friendly staff
Quick answers to questions and friendly staff
How can we improve our services?
When entering to sign, a cup of tea could have been offered.
When entering to sign, a cup of tea could have been offered.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Good service, friendly staff, good and clear information
Good service, friendly staff, good and clear information
How can we improve our services?
by shortening waiting times
by shortening waiting times
(9)
Maasdijk
How would you describe the strengths of MAES notaries?
Very pleasant reception, clear explanation and additional information that was very important to us, especially about the power of attorney and such. I immediately discussed it with family and friends.
Very pleasant reception, clear explanation and additional information that was very important to us, especially about the power of attorney and such. I immediately discussed it with family and friends.
How can we improve our services?
Keep up the good work!
Keep up the good work!
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Very fast handling.
Very fast handling.
How can we improve our services?
The quote didn't match the final invoice because some costs weren't included. I'll be needing a notary more often in the near future, and I get a bit nervous if I can't trust the costs. This time, the difference was only €80 or €90, but it would be more convenient if the amounts matched.
The quote didn't match the final invoice because some costs weren't included. I'll be needing a notary more often in the near future, and I get a bit nervous if I can't trust the costs. This time, the difference was only €80 or €90, but it would be more convenient if the amounts matched.
(10)
Delft
How would you describe the strengths of MAES notaries?
Easy to follow. Easy online environment. They always make time to help.
Easy to follow. Easy online environment. They always make time to help.
How can we improve our services?
I don't know.
I don't know.
(10)
Zuidland
How would you describe the strengths of MAES notaries?
Nice waiting room, nice people.
Nice waiting room, nice people.
How can we improve our services?
A cup of coffee would have been nice, especially since the whole thing ran half an hour late.
A cup of coffee would have been nice, especially since the whole thing ran half an hour late.
(6)
Spijkenisse
How would you describe the strengths of MAES notaries?
Customer-friendly, transparent, and the notary really took the time to explain everything to the client. The digital process was well-organized and the price was good. Highly recommended. The service was excellent.
Customer-friendly, transparent, and the notary really took the time to explain everything to the client. The digital process was well-organized and the price was good. Highly recommended. The service was excellent.
How can we improve our services?
Service was top notch
Service was top notch
(10)
Den Haag
How would you describe the strengths of MAES notaries?
fairly clear online page, friendly contact
fairly clear online page, friendly contact
How can we improve our services?
less clinical contact through email and/or telephone, but more personal
less clinical contact through email and/or telephone, but more personal
(8)
vlaardingen
How would you describe the strengths of MAES notaries?
Committed and quick to answer questions
Committed and quick to answer questions
How can we improve our services?
N/A
N/A
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Good communication and clarity in her work. Friendly approach and quick responses.
Good communication and clarity in her work. Friendly approach and quick responses.
How can we improve our services?
(10)
Hellevoetsluis
How would you describe the strengths of MAES notaries?
easy to reach by phone, your word was spoken in a friendly manner and we also found the notary to be a nice man, we felt at ease, no difficult words there was a relaxed atmosphere and that felt good.
easy to reach by phone, your word was spoken in a friendly manner and we also found the notary to be a nice man, we felt at ease, no difficult words there was a relaxed atmosphere and that felt good.
How can we improve our services?
I wouldn't know what needs to be improved, it's fine for me the way it is, I give this notary office a big 10
I wouldn't know what needs to be improved, it's fine for me the way it is, I give this notary office a big 10
(10)
vlaardingen
How would you describe the strengths of MAES notaries?
Communication was fast and efficient. They knew who I was right away and didn't have to explain everything.
Communication was fast and efficient. They knew who I was right away and didn't have to explain everything.
How can we improve our services?
Very positive experience
Very positive experience
(10)
Utrecht
How would you describe the strengths of MAES notaries?
Good and clear information
Good and clear information
How can we improve our services?
Simplify entrance, difficult to access for elderly people
Simplify entrance, difficult to access for elderly people
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Fast and very correct.
Fast and very correct.
How can we improve our services?
I think it's already perfect
I think it's already perfect
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
The contact was pleasant and correct, the appointment for passing the deed also went smoothly.
The contact was pleasant and correct, the appointment for passing the deed also went smoothly.
How can we improve our services?
Perhaps a cookie with your coffee/tea! :)
Perhaps a cookie with your coffee/tea! :)
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Careful, helpful
Careful, helpful
How can we improve our services?
No points
No points
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
everything itself was neatly taken care of
everything itself was neatly taken care of
How can we improve our services?
According to the invoice, the total time for research and such took 5 hours and 39 minutes, but I find it extremely annoying that the total time should have been around 8 weeks, especially because of the recurring costs that continue and cannot be claimed anywhere. Please bring more attention to this.
According to the invoice, the total time for research and such took 5 hours and 39 minutes, but I find it extremely annoying that the total time should have been around 8 weeks, especially because of the recurring costs that continue and cannot be claimed anywhere. Please bring more attention to this.
(5)
Nieuwerkerk aan den IJssel
How would you describe the strengths of MAES notaries?
Very efficient, everything is well-organized online. It runs smoothly. I got an appointment to sign very quickly. The notary is a nice man to talk to.
Very efficient, everything is well-organized online. It runs smoothly. I got an appointment to sign very quickly. The notary is a nice man to talk to.
How can we improve our services?
Everything was very good
Everything was very good
(10)
Barendrecht
How would you describe the strengths of MAES notaries?
Quick response
Quick response
How can we improve our services?
Downside: I didn't receive a paper copy of the deed; you'd have to pay extra for that. It's a shame, I think, given the amount you have to pay, that's to be expected. I find it a bit meager to access the online file, perhaps due to age. Perhaps it's an idea to leave the client's choice.
Downside: I didn't receive a paper copy of the deed; you'd have to pay extra for that. It's a shame, I think, given the amount you have to pay, that's to be expected. I find it a bit meager to access the online file, perhaps due to age. Perhaps it's an idea to leave the client's choice.
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
Quick and effective help
Quick and effective help
How can we improve our services?
n/a
n/a
(9)
Nieuwerkerk a/d IJssel
How would you describe the strengths of MAES notaries?
Correct and fast responses, clear explanation, friendly.
Correct and fast responses, clear explanation, friendly.
How can we improve our services?
Emails explaining (legal) procedures are very long (long sentences and complex content). Not a problem for me, but perhaps less accessible. Tip: shorten sentences and perhaps add subheadings?
Emails explaining (legal) procedures are very long (long sentences and complex content). Not a problem for me, but perhaps less accessible. Tip: shorten sentences and perhaps add subheadings?
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Taking time for the customer, providing attention and explanations and giving them the opportunity to ask questions.
Taking time for the customer, providing attention and explanations and giving them the opportunity to ask questions.
How can we improve our services?
This is my first experience with MAES notaries. I found their customer service and willingness to provide information to be positive, and I hope it stays that way.
This is my first experience with MAES notaries. I found their customer service and willingness to provide information to be positive, and I hope it stays that way.
(7)
Vlaardingen
How would you describe the strengths of MAES notaries?
Fast and accurate. Friendly service too
Fast and accurate. Friendly service too
How can we improve our services?
That's fine
That's fine
(9)
Poeldijk
How would you describe the strengths of MAES notaries?
Good, modern, accessible documentation/archiving. Quick response, clear coordination.
Good, modern, accessible documentation/archiving. Quick response, clear coordination.
How can we improve our services?
A cup of coffee while a deed is being passed..
A cup of coffee while a deed is being passed..
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Fast, everything was arranged well and clearly online and the price quality was good
Fast, everything was arranged well and clearly online and the price quality was good
How can we improve our services?
No
No
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Good service
Good service
How can we improve our services?
no idea
no idea
(8)
The Netherlands
How would you describe the strengths of MAES notaries?
Solid and careful
Solid and careful
How can we improve our services?
Increase the speed of handling a file (although I understand the busyness).
Increase the speed of handling a file (although I understand the busyness).
(8)
Berkel en Rodenrijs
How would you describe the strengths of MAES notaries?
Excellent service, good explanation of the deed. I was also kept informed about progress in a timely manner.
Excellent service, good explanation of the deed. I was also kept informed about progress in a timely manner.
How can we improve our services?
No
No
(9)
Amsterdam
How would you describe the strengths of MAES notaries?
Clear, taking time for explanation, useful questionnaire
Clear, taking time for explanation, useful questionnaire
How can we improve our services?
N/A
N/A
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Very friendly. During the preparation process, the employee took the time to go over everything with me and explain things further where necessary. Even during the signing appointment, I had a quick question, and they kindly took the time to answer it. Furthermore, the link to the online file(s) was very accessible and clear. We are very satisfied with Maes!
Very friendly. During the preparation process, the employee took the time to go over everything with me and explain things further where necessary. Even during the signing appointment, I had a quick question, and they kindly took the time to answer it. Furthermore, the link to the online file(s) was very accessible and clear. We are very satisfied with Maes!
How can we improve our services?
I couldn't name such a thing.
I couldn't name such a thing.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
personal approach, easily accessible, quick response
personal approach, easily accessible, quick response
How can we improve our services?
Overall, very satisfied with the service. If I had to suggest one area for improvement, it would be the speed of the invoice. I would have preferred it a bit sooner. I can imagine others, like me, getting a little nervous about receiving the invoice just a few days before the transfer, due to potential surprises.
Overall, very satisfied with the service. If I had to suggest one area for improvement, it would be the speed of the invoice. I would have preferred it a bit sooner. I can imagine others, like me, getting a little nervous about receiving the invoice just a few days before the transfer, due to potential surprises.
(9)
Rotterdam
How would you describe the strengths of MAES notaries?
Flexible, clear, efficient and goal-oriented.
Flexible, clear, efficient and goal-oriented.
How can we improve our services?
No comment
No comment
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Transparent, good communication, clear file, friendly.
Transparent, good communication, clear file, friendly.
How can we improve our services?
Perhaps a little more polite and charming on arrival.
Perhaps a little more polite and charming on arrival.
(8)
Oostvoorne
How would you describe the strengths of MAES notaries?
Friendly
Friendly
How can we improve our services?
It would be nice to offer coffee or something
It would be nice to offer coffee or something
(7)
Maassluis
How would you describe the strengths of MAES notaries?
Fast service, friendly, and helpful. Professional.
Fast service, friendly, and helpful. Professional.
How can we improve our services?
No idea.
No idea.
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Pleasant communication, access to online file, competitive pricing
Pleasant communication, access to online file, competitive pricing
How can we improve our services?
-
-
(9)
Amsterdam
How would you describe the strengths of MAES notaries?
Very pleasant personal contact with the notary clerk M. Van Etten
Very pleasant personal contact with the notary clerk M. Van Etten
How can we improve our services?
Short time regarding handling
Short time regarding handling
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
Clear and accurate service. Quick and expert help! Definitely recommended.
Clear and accurate service. Quick and expert help! Definitely recommended.
How can we improve our services?
n/a
n/a
(9)
dongen
How would you describe the strengths of MAES notaries?
Thank you for the recent assistance and support provided by your office. I would especially like to commend Ms. Linda de Blaauw for her professionalism, skills, and expertise, and the fast and efficient service. I will never forget your support and kindness. My sincere thanks. Keep up the good work! Sincerely, S. Spierendonk
Thank you for the recent assistance and support provided by your office. I would especially like to commend Ms. Linda de Blaauw for her professionalism, skills, and expertise, and the fast and efficient service. I will never forget your support and kindness. My sincere thanks. Keep up the good work! Sincerely, S. Spierendonk
How can we improve our services?
I have no suggestions. You're already a top-notch office.
I have no suggestions. You're already a top-notch office.
(10)
Amsterdam
How would you describe the strengths of MAES notaries?
I found the information provided very clear, which makes the office radiate expertise and trust. Due to the small size of the office, personal contact is immediately good.
I found the information provided very clear, which makes the office radiate expertise and trust. Due to the small size of the office, personal contact is immediately good.
How can we improve our services?
I wouldn't know that right away.
I wouldn't know that right away.
(9)
Rozenburg
How would you describe the strengths of MAES notaries?
Fast, professional, service-oriented and very committed
Fast, professional, service-oriented and very committed
How can we improve our services?
The way things are going now I am more than satisfied
The way things are going now I am more than satisfied
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Good reporting via online file. Good sense of service. Excellent, humorous explanation from the notary.
Good reporting via online file. Good sense of service. Excellent, humorous explanation from the notary.
How can we improve our services?
No additions
No additions
(9)
Maassluis
How would you describe the strengths of MAES notaries?
accessible. friendly
accessible. friendly
How can we improve our services?
Please ensure that no annoying popup (chat function) appears on the screen when I click the link in your email to complete the customer satisfaction survey.
Please ensure that no annoying popup (chat function) appears on the screen when I click the link in your email to complete the customer satisfaction survey.
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Fast, correct, relevant, reliable, flexible.
Fast, correct, relevant, reliable, flexible.
How can we improve our services?
...
...
(9)
Amsterdam
How would you describe the strengths of MAES notaries?
Clear and accurate. Quick help via helpline/chatbox.
Clear and accurate. Quick help via helpline/chatbox.
How can we improve our services?
Perhaps provide feedback a little earlier on the status and progress of the process.
Perhaps provide feedback a little earlier on the status and progress of the process.
(9)
Almere
How would you describe the strengths of MAES notaries?
Even though I called three times a day, I always received excellent service and they took the time to help me. Sometimes, though, they had to explain the same thing to me a few times because I found it complicated. They didn't mind. Even now that the case has been resolved, I still received excellent help with a question I had. In short, I'm incredibly grateful to the people there who helped me so well.
Even though I called three times a day, I always received excellent service and they took the time to help me. Sometimes, though, they had to explain the same thing to me a few times because I found it complicated. They didn't mind. Even now that the case has been resolved, I still received excellent help with a question I had. In short, I'm incredibly grateful to the people there who helped me so well.
How can we improve our services?
It was just fine I can think of
It was just fine I can think of
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
This company really stands by its customers; we've benefited so much from them, even in difficult times.
This company really stands by its customers; we've benefited so much from them, even in difficult times.
How can we improve our services?
Nothing!!! Keep being so open and honest with your customers. I really can't think of anything negative you should change. It's worth a 10 for a reason.
Nothing!!! Keep being so open and honest with your customers. I really can't think of anything negative you should change. It's worth a 10 for a reason.
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
immediately process the applications
immediately process the applications
How can we improve our services?
keep it up
keep it up
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
The notary spoke to us in a very humorous way. He introduced us to our new home. It was very pleasant, not too formal and businesslike, yet he still covered all the important aspects. The client portal is also very useful, and Suzanne Weteling was very helpful when I had questions preparing for our meeting with the notary.
The notary spoke to us in a very humorous way. He introduced us to our new home. It was very pleasant, not too formal and businesslike, yet he still covered all the important aspects. The client portal is also very useful, and Suzanne Weteling was very helpful when I had questions preparing for our meeting with the notary.
How can we improve our services?
Service is excellent!
Service is excellent!
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Friendly, helpful, listening
Friendly, helpful, listening
How can we improve our services?
Don't know
Don't know
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Customer friendly Helpful Listening ear
Customer friendly Helpful Listening ear
How can we improve our services?
Perhaps you should have heard something sooner.
Perhaps you should have heard something sooner.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Excellent communication, with clear explanations about wills. Helpful on the phone. Everything was handled perfectly.
Excellent communication, with clear explanations about wills. Helpful on the phone. Everything was handled perfectly.
How can we improve our services?
You can always improve yourself, but for me this went well.
You can always improve yourself, but for me this went well.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Very personal, they really care about you
Very personal, they really care about you
How can we improve our services?
It's already good, nothing to improve
It's already good, nothing to improve
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Correct treatment. Clear explanation. Pleasant interaction. Was already excellent for us.
Correct treatment. Clear explanation. Pleasant interaction. Was already excellent for us.
How can we improve our services?
Was already perfect for us.
Was already perfect for us.
(10)
ALPHEN AAN DEN RIJN
How would you describe the strengths of MAES notaries?
Pleasant way of working through the online file and the quick responses to questions/comments.
Pleasant way of working through the online file and the quick responses to questions/comments.
How can we improve our services?
I can't really say that, as I don't have enough experience with other offices or working methods to be able to give an answer to this.
I can't really say that, as I don't have enough experience with other offices or working methods to be able to give an answer to this.
(9)
Schiedam
How would you describe the strengths of MAES notaries?
Clear quote received quickly Good answer and quick response to all your questions Clear explanation during signing
Clear quote received quickly Good answer and quick response to all your questions Clear explanation during signing
How can we improve our services?
n/a
n/a
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
There are no strong points.
There are no strong points.
How can we improve our services?
Don't use arrogant language. Use civil language and be polite. We received a pointless explanation last year and this year. I know that buying a house requires a notary. It costs too much money. I'd appreciate hearing that it took a lot of time, but we're going to check it now.
Don't use arrogant language. Use civil language and be polite. We received a pointless explanation last year and this year. I know that buying a house requires a notary. It costs too much money. I'd appreciate hearing that it took a lot of time, but we're going to check it now.
(6)
Vlaardingen
How would you describe the strengths of MAES notaries?
Did not observe any strong points
Did not observe any strong points
How can we improve our services?
Please speak more quietly and don't take photos reluctantly. Remember, such a moment is very special for us! And please respect if someone isn't yet vaccinated due to medical reasons!
Please speak more quietly and don't take photos reluctantly. Remember, such a moment is very special for us! And please respect if someone isn't yet vaccinated due to medical reasons!
(1)
Rotterdam
How would you describe the strengths of MAES notaries?
fast and direct contact, hardly any waiting time
fast and direct contact, hardly any waiting time
How can we improve our services?
is already fine for this VvE
is already fine for this VvE
(8)
Schiedam
How would you describe the strengths of MAES notaries?
Quick to respond, complete, friendly in approach and correct in settlement.
Quick to respond, complete, friendly in approach and correct in settlement.
How can we improve our services?
Demonstrate a bit more engagement with the company's activities, ask more questions about them and the underlying reasons. It's happening, but it could be more in-depth.
Demonstrate a bit more engagement with the company's activities, ask more questions about them and the underlying reasons. It's happening, but it could be more in-depth.
(9)
Rotterdam
How would you describe the strengths of MAES notaries?
precise and neat and correct
precise and neat and correct
How can we improve our services?
not
not
(10)
schiedam
How would you describe the strengths of MAES notaries?
-generally smooth communication by email -everything delivered and handled on time, no last minute stress which is very important in the buying/selling process -notary friendly, correct and clear
-generally smooth communication by email -everything delivered and handled on time, no last minute stress which is very important in the buying/selling process -notary friendly, correct and clear
How can we improve our services?
The ladies at reception could offer a warmer welcome. A cup of coffee or tea would be nice (this is offered by other notaries).
The ladies at reception could offer a warmer welcome. A cup of coffee or tea would be nice (this is offered by other notaries).
(8)
Maassluis
How would you describe the strengths of MAES notaries?
Clear communication
Clear communication
How can we improve our services?
No
No
(10)
Wateringen
How would you describe the strengths of MAES notaries?
Good listeners, fast service, honest service
Good listeners, fast service, honest service
How can we improve our services?
Even clearer price explanation
Even clearer price explanation
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Smooth communication
Smooth communication
How can we improve our services?
Be more customer-friendly at the office, for example, offering a cup of coffee and not having to wait 20 minutes for an appointment.
Be more customer-friendly at the office, for example, offering a cup of coffee and not having to wait 20 minutes for an appointment.
(7)
NOORDWIJK ZH
How would you describe the strengths of MAES notaries?
Expertise of all employees. The diverse staff members work well together.
Expertise of all employees. The diverse staff members work well together.
How can we improve our services?
No suggestions
No suggestions
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
When you contact the office, the relevant employee immediately has the file at hand. No lengthy searches.
When you contact the office, the relevant employee immediately has the file at hand. No lengthy searches.
How can we improve our services?
No suggestions. Every time we contact the office, our immediate expertise is evident.
No suggestions. Every time we contact the office, our immediate expertise is evident.
(9)
Nibbixwoud
How would you describe the strengths of MAES notaries?
Clear. Structured. Communicative.
Clear. Structured. Communicative.
How can we improve our services?
N/A
N/A
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Friendly and helpful staff. Maes is also understanding and flexible (we needed to arrange something quickly due to a loved one's upcoming illness). Accessibility by phone is also excellent. The staff is very professional and delivers on all promises. The client portal with the digital file is also a strong point. It works flawlessly, is easy to use, clear to use, and perfectly complements the service, which is not uncommon!
Friendly and helpful staff. Maes is also understanding and flexible (we needed to arrange something quickly due to a loved one's upcoming illness). Accessibility by phone is also excellent. The staff is very professional and delivers on all promises. The client portal with the digital file is also a strong point. It works flawlessly, is easy to use, clear to use, and perfectly complements the service, which is not uncommon!
How can we improve our services?
I really wouldn't know
I really wouldn't know
(10)
Bergschenhoek
How would you describe the strengths of MAES notaries?
Clarity
Clarity
How can we improve our services?
Free parking
Free parking
(8)
Rotterdam
How would you describe the strengths of MAES notaries?
Very professional and with a lot of attention to the customer. It was a very pleasant conversation.
Very professional and with a lot of attention to the customer. It was a very pleasant conversation.
How can we improve our services?
Everything was great, no improvement needed.
Everything was great, no improvement needed.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Good communication Helpful Understandable Friendly
Good communication Helpful Understandable Friendly
How can we improve our services?
-
-
(9)
Schiedam
How would you describe the strengths of MAES notaries?
-
-
How can we improve our services?
-
-
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Great website (my online file) Good service Pleasant to do business with
Great website (my online file) Good service Pleasant to do business with
How can we improve our services?
Be a bit more careful (complete the questionnaire and send all attachments, then ask again to complete it quickly; keep a copy of the driver's license in the possession of the notary's office, then ask for the back of the driver's license as well, otherwise the Chamber of Commerce will not register it)
Be a bit more careful (complete the questionnaire and send all attachments, then ask again to complete it quickly; keep a copy of the driver's license in the possession of the notary's office, then ask for the back of the driver's license as well, otherwise the Chamber of Commerce will not register it)
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Clear in communication, goal-oriented, fast and friendly.
Clear in communication, goal-oriented, fast and friendly.
How can we improve our services?
Personally, I find the online file annoying. I'd rather have the documents sent by email. But I can understand that extra protection has been added for privacy and security reasons. Other than that, there's no added value to the service.
Personally, I find the online file annoying. I'd rather have the documents sent by email. But I can understand that extra protection has been added for privacy and security reasons. Other than that, there's no added value to the service.
(10)
Spijkenisse
How would you describe the strengths of MAES notaries?
Excellent, courteous, and friendly service. Quick responses to questions by phone and email.
Excellent, courteous, and friendly service. Quick responses to questions by phone and email.
How can we improve our services?
Our case started with a long questionnaire, and as a layperson, you naturally encounter some unclear points. Initially, communication was electronic. We didn't always find that convenient; a one-on-one meeting would have been helpful. Of course, we understand that office visits are being limited as much as possible due to the coronavirus pandemic. Finally, offering a cup of coffee during the signing of the deed wouldn't be out of place. In our opinion, this creates a different customer experience.
Our case started with a long questionnaire, and as a layperson, you naturally encounter some unclear points. Initially, communication was electronic. We didn't always find that convenient; a one-on-one meeting would have been helpful. Of course, we understand that office visits are being limited as much as possible due to the coronavirus pandemic. Finally, offering a cup of coffee during the signing of the deed wouldn't be out of place. In our opinion, this creates a different customer experience.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Accessibility and plain language not complicated
Accessibility and plain language not complicated
How can we improve our services?
Just keep it up, Linda is the best
Just keep it up, Linda is the best
(10)
Rockanje
How would you describe the strengths of MAES notaries?
Well helped
Well helped
How can we improve our services?
No
No
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Emails are always responded to quickly and I have received good advice
Emails are always responded to quickly and I have received good advice
How can we improve our services?
I don't know
I don't know
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
knowledgeable, friendly
knowledgeable, friendly
How can we improve our services?
excellent service
excellent service
(10)
Maassluis
How would you describe the strengths of MAES notaries?
friendly, knowledgeable, explanation of the text
friendly, knowledgeable, explanation of the text
How can we improve our services?
In my opinion the service is excellent
In my opinion the service is excellent
(10)
Maassluis
How would you describe the strengths of MAES notaries?
Content is in order.
Content is in order.
How can we improve our services?
Organizationally, not much was right.
Organizationally, not much was right.
(6)
Vlaardingen
How would you describe the strengths of MAES notaries?
Good communication and everything clearly explained, friendly without fuss.
Good communication and everything clearly explained, friendly without fuss.
How can we improve our services?
No idea
No idea
(9)
Hellevoetsluis
How would you describe the strengths of MAES notaries?
Solid, reliable, fast, punctual, cooperative.
Solid, reliable, fast, punctual, cooperative.
How can we improve our services?
No
No
(10)
Rozenburg
How would you describe the strengths of MAES notaries?
Quick response to questions and clear answers.
Quick response to questions and clear answers.
How can we improve our services?
It could hardly be better.
It could hardly be better.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Nothing at all
Nothing at all
How can we improve our services?
keep agreements and do not postpone them all the time and also give the promised discount
keep agreements and do not postpone them all the time and also give the promised discount
(1)
vlaardingen
How would you describe the strengths of MAES notaries?
Customer friendly
Customer friendly
How can we improve our services?
It's fine like this
It's fine like this
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
From the very first phone call, the approach was very friendly. At the first appointment, in a pleasant and professional atmosphere, we were provided with good information about both products, namely wills and living wills. All the points we requested were included in the texts. This was followed by online drafts, which we could review at our leisure. When I requested to send the final documents in writing, my request to use the disabled entrance was immediately honored. During the appointment for signing, my request to use the disabled entrance was accommodated. Once again, a friendly, unhurried, and professional approach was provided. This applies to all the staff I interacted with.
From the very first phone call, the approach was very friendly. At the first appointment, in a pleasant and professional atmosphere, we were provided with good information about both products, namely wills and living wills. All the points we requested were included in the texts. This was followed by online drafts, which we could review at our leisure. When I requested to send the final documents in writing, my request to use the disabled entrance was immediately honored. During the appointment for signing, my request to use the disabled entrance was accommodated. Once again, a friendly, unhurried, and professional approach was provided. This applies to all the staff I interacted with.
How can we improve our services?
The difficult access to this building is the only point that could be improved. I fully understand that finding a suitable property isn't easy, and you're doing everything you can to make it a solution.
The difficult access to this building is the only point that could be improved. I fully understand that finding a suitable property isn't easy, and you're doing everything you can to make it a solution.
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Friendly, clear explanations, and very importantly, the costs associated with the work performed are, in my opinion, well-represented. Very satisfied.
Friendly, clear explanations, and very importantly, the costs associated with the work performed are, in my opinion, well-represented. Very satisfied.
How can we improve our services?
no comment
no comment
(10)
Maassluis
How would you describe the strengths of MAES notaries?
Helpful and friendly. And in our case, fast service.
Helpful and friendly. And in our case, fast service.
How can we improve our services?
N/A
N/A
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Very customer-friendly, smooth and correct handling of the order.
Very customer-friendly, smooth and correct handling of the order.
How can we improve our services?
The quote didn't list all the items, which made the bill less than pleasantly surprising. The preparation of the declarations for acceptance or rejection/appointment of executors wasn't included in the quote, but it was in the email, but that wasn't very clear. It's also strange that the same form is being charged four times (for each heir).
The quote didn't list all the items, which made the bill less than pleasantly surprising. The preparation of the declarations for acceptance or rejection/appointment of executors wasn't included in the quote, but it was in the email, but that wasn't very clear. It's also strange that the same form is being charged four times (for each heir).
(9)
Schiedam
How would you describe the strengths of MAES notaries?
Correct, professional reception and knowing what is expected of them
Correct, professional reception and knowing what is expected of them
How can we improve our services?
no comment
no comment
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Fast and efficient handling of questions. All documents are available via a secure online file.
Fast and efficient handling of questions. All documents are available via a secure online file.
How can we improve our services?
.
.
(9)
Barendrecht
How would you describe the strengths of MAES notaries?
Sound, careful and active thinking and advice
Sound, careful and active thinking and advice
How can we improve our services?
.
.
(8)
Vlaardingen
How would you describe the strengths of MAES notaries?
neatly and professionally helped
neatly and professionally helped
How can we improve our services?
no idea
no idea
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Easily accessible office and also easy to reach by telephone as well as online and via email
Easily accessible office and also easy to reach by telephone as well as online and via email
How can we improve our services?
Due to circumstances (Corona) everything is done remotely; a personal approach at the office combined with online services is more pleasant.
Due to circumstances (Corona) everything is done remotely; a personal approach at the office combined with online services is more pleasant.
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Smooth talk from notary
Smooth talk from notary
How can we improve our services?
The notary was late. We just sat there waiting at the reception desk.
The notary was late. We just sat there waiting at the reception desk.
(5)
The Netherlands
How would you describe the strengths of MAES notaries?
Personal approach and clear explanation of the file to be handled
Personal approach and clear explanation of the file to be handled
How can we improve our services?
No idea, keep it up!
No idea, keep it up!
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Good and fast communication. Because I can view my file online and see how far we've progressed in the process.
Good and fast communication. Because I can view my file online and see how far we've progressed in the process.
How can we improve our services?
In my opinion, no improvements are needed. Keep up the good work!
In my opinion, no improvements are needed. Keep up the good work!
(9)
Rotterdam
How would you describe the strengths of MAES notaries?
Excellent guidance.
Excellent guidance.
How can we improve our services?
No waiting time after appointment
No waiting time after appointment
(10)
Maassluis
How would you describe the strengths of MAES notaries?
Customer friendly, clear communication, competitive prices.
Customer friendly, clear communication, competitive prices.
How can we improve our services?
The price listed for the service on the website is not the total price. This creates confusion, as additional costs are only specified in the quote.
The price listed for the service on the website is not the total price. This creates confusion, as additional costs are only specified in the quote.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Careful and informative when answering questions
Careful and informative when answering questions
How can we improve our services?
Keep it up.
Keep it up.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Nice informal atmosphere, clear explanation, professional
Nice informal atmosphere, clear explanation, professional
How can we improve our services?
N/A
N/A
(10)
Brielle
How would you describe the strengths of MAES notaries?
Excellent service and fast handling
Excellent service and fast handling
How can we improve our services?
I have no points for improvement
I have no points for improvement
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Good accessibility with good advice and thinking along with the customer.
Good accessibility with good advice and thinking along with the customer.
How can we improve our services?
No idea.
No idea.
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Friendly
Friendly
How can we improve our services?
That's fine
That's fine
(10)
hoogvliet
How would you describe the strengths of MAES notaries?
Reliable and neat
Reliable and neat
How can we improve our services?
Less formal.
Less formal.
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
respond immediately
respond immediately
How can we improve our services?
I wouldn't know
I wouldn't know
(8)
Schiedam
How would you describe the strengths of MAES notaries?
The way we were spoken to and the way we handled and processed our wishes
The way we were spoken to and the way we handled and processed our wishes
How can we improve our services?
Email traffic will remain stuck if it is addressed (replying to a received message) to a person who has left the organization.
Email traffic will remain stuck if it is addressed (replying to a received message) to a person who has left the organization.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Powerful and good.
Powerful and good.
How can we improve our services?
Not necessary.
Not necessary.
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
A good and pleasant office, which has its affairs in order. Friendly staff and a sympathetic and helpful notary. Absolutely recommended, and not just for mortgage matters.
A good and pleasant office, which has its affairs in order. Friendly staff and a sympathetic and helpful notary. Absolutely recommended, and not just for mortgage matters.
How can we improve our services?
things in perfect order.
things in perfect order.
(10)
oostvoorne
How would you describe the strengths of MAES notaries?
I contacted Laura de Groot and Mascha van Etten: friendly, always helpful, quick to respond, do what they say, and are knowledgeable. If they can't answer a question, they'll forward it to a notary who will then call back.
I contacted Laura de Groot and Mascha van Etten: friendly, always helpful, quick to respond, do what they say, and are knowledgeable. If they can't answer a question, they'll forward it to a notary who will then call back.
How can we improve our services?
More clarity regarding the costs. Quote requested: €487.33. The final invoice: €1,330.39. That's quite a difference. Some details are included in the attachments, but it's not very clear to a layperson (like me).
More clarity regarding the costs. Quote requested: €487.33. The final invoice: €1,330.39. That's quite a difference. Some details are included in the attachments, but it's not very clear to a layperson (like me).
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
You will be assisted quickly and efficiently and your file will be processed promptly.
You will be assisted quickly and efficiently and your file will be processed promptly.
How can we improve our services?
It's already fine
It's already fine
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Professionalism
Professionalism
How can we improve our services?
Faster phone answering
Faster phone answering
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Friendliness, clear language and thinking along with us about the future for our benefit
Friendliness, clear language and thinking along with us about the future for our benefit
How can we improve our services?
No adjustments needed as far as I'm concerned
No adjustments needed as far as I'm concerned
(10)
The Netherlands
How would you describe the strengths of MAES notaries?
Personal attention for the customer Fast service Very sound professional knowledge
Personal attention for the customer Fast service Very sound professional knowledge
How can we improve our services?
There's always room for improvement, but my advice for now would be not to focus on excellent service. My advice in this regard is to use various platforms (including social media) to showcase the service. For example... the seventh subplan in the renovation of Holy South East, etc.
There's always room for improvement, but my advice for now would be not to focus on excellent service. My advice in this regard is to use various platforms (including social media) to showcase the service. For example... the seventh subplan in the renovation of Holy South East, etc.
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Communicate to the point and clearly/transparently
Communicate to the point and clearly/transparently
How can we improve our services?
I wouldn't know
I wouldn't know
(9)
Krimpen aan den IJssel
How would you describe the strengths of MAES notaries?
My experience with MAES Notaries has been very positive. The purchase agreement was drawn up quickly and accurately. The status and progress of my case were easy to view through the online portal. Emails with questions were answered almost immediately. The signing process was relaxed and personal. In short: MAES Notaries is personal, professional, and a great communicator.
My experience with MAES Notaries has been very positive. The purchase agreement was drawn up quickly and accurately. The status and progress of my case were easy to view through the online portal. Emails with questions were answered almost immediately. The signing process was relaxed and personal. In short: MAES Notaries is personal, professional, and a great communicator.
How can we improve our services?
- You guys are doing very well
- You guys are doing very well
(10)
Rotterdam
How would you describe the strengths of MAES notaries?
Good online file Quick response to questions by email Clear
Good online file Quick response to questions by email Clear
How can we improve our services?
Between the time the 10% deposit was transferred and the house transfer date, the bank's interest rate changed from 0 to negative interest on the notary's account. The initial documents (regarding the deposit) stated that no interest would be paid (logical, considering the bank's interest rate was 0%). After that, there was no change in this interest rate to us. However, the transfer note did include (small) amounts for both the deposit and the total purchase price, due to the negative interest rate. I would have appreciated being informed beforehand that the interest rate had changed and that a settlement would take place. These were only small amounts, so that's not the issue. It's about transparency. Incidentally, I did receive good answers to my emailed questions about this.
Between the time the 10% deposit was transferred and the house transfer date, the bank's interest rate changed from 0 to negative interest on the notary's account. The initial documents (regarding the deposit) stated that no interest would be paid (logical, considering the bank's interest rate was 0%). After that, there was no change in this interest rate to us. However, the transfer note did include (small) amounts for both the deposit and the total purchase price, due to the negative interest rate. I would have appreciated being informed beforehand that the interest rate had changed and that a settlement would take place. These were only small amounts, so that's not the issue. It's about transparency. Incidentally, I did receive good answers to my emailed questions about this.
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
* friendly * helpful * at a good rate
* friendly * helpful * at a good rate
How can we improve our services?
I can't think of anything. So far it's helped perfectly.
I can't think of anything. So far it's helped perfectly.
(10)
Delft
How would you describe the strengths of MAES notaries?
professional
professional
How can we improve our services?
Continue as you are doing now
Continue as you are doing now
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Clearly friendly compliments
Clearly friendly compliments
How can we improve our services?
No
No
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Personal treatment, communication
Personal treatment, communication
How can we improve our services?
-
-
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Nice treatment
Nice treatment
How can we improve our services?
Stay normal
Stay normal
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
Always friendly and helpful
Always friendly and helpful
How can we improve our services?
Not relevant to us
Not relevant to us
(9)
Alblasserdam
How would you describe the strengths of MAES notaries?
Online file available
Online file available
How can we improve our services?
Send fewer emails + keep files in order (this also included regular follow-up on matters that had already been submitted)
Send fewer emails + keep files in order (this also included regular follow-up on matters that had already been submitted)
(6)
The Netherlands
How would you describe the strengths of MAES notaries?
Friendly. Clear explanation.
Friendly. Clear explanation.
How can we improve our services?
I wouldn't know anything
I wouldn't know anything
(10)
Schiedam
How would you describe the strengths of MAES notaries?
Adequate, careful and fast
Adequate, careful and fast
How can we improve our services?
N/A
N/A
(9)
Den Haag
How would you describe the strengths of MAES notaries?
Very easy to get in, helpful, no difficult talk.
Very easy to get in, helpful, no difficult talk.
How can we improve our services?
No, everything is already fine.
No, everything is already fine.
(10)
Rockanje
How would you describe the strengths of MAES notaries?
Login module and quick follow-up
Login module and quick follow-up
How can we improve our services?
n/a
n/a
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
A warm welcome and everything was handled quickly. The staff at the reception were incredibly friendly, and the notary was also very pleasant.
A warm welcome and everything was handled quickly. The staff at the reception were incredibly friendly, and the notary was also very pleasant.
How can we improve our services?
No idea, I really enjoyed it
No idea, I really enjoyed it
(10)
Vlaardingen
How would you describe the strengths of MAES notaries?
Customer friendly, good communication
Customer friendly, good communication
How can we improve our services?
No suggestions
No suggestions
(9)
Vlaardingen
How would you describe the strengths of MAES notaries?
I happened to see a notary come out of the office on Saturday. I wanted to ask him something about the transaction. It was no problem at all. His computer was booted up and sorted out! That's good old-fashioned customer service! EXCELLENT!
I happened to see a notary come out of the office on Saturday. I wanted to ask him something about the transaction. It was no problem at all. His computer was booted up and sorted out! That's good old-fashioned customer service! EXCELLENT!
How can we improve our services?
Service is excellent.
Service is excellent.
(9)
The Netherlands
How would you describe the strengths of MAES notaries?
Clear communication
Clear communication
How can we improve our services?
Leave it as it is
Leave it as it is
(10)
Mandra Attikis
How would you describe the strengths of MAES notaries?
Everything is communicated well via email, and the messaging is clear. The notary on duty who handled the transfer was friendly and professional.
Everything is communicated well via email, and the messaging is clear. The notary on duty who handled the transfer was friendly and professional.
How can we improve our services?
Even though the file has now been finalized, the checkboxes after "Settlement statement has been prepared" haven't been updated, as if the file suddenly became irrelevant after being signed. This would give the impression that the transfer hasn't been finalized yet.
Even though the file has now been finalized, the checkboxes after "Settlement statement has been prepared" haven't been updated, as if the file suddenly became irrelevant after being signed. This would give the impression that the transfer hasn't been finalized yet.
(7)
Rotterdam
How would you describe the strengths of MAES notaries?
They work very quickly and neatly. They are very involved with the customer. They also provide tips.
They work very quickly and neatly. They are very involved with the customer. They also provide tips.
How can we improve our services?
It's fine as it is
It's fine as it is
(9)
Pernis
How would you describe the strengths of MAES notaries?
Fast handling
Fast handling
How can we improve our services?
For the amount that had to be paid, a cup of coffee could have been deducted
For the amount that had to be paid, a cup of coffee could have been deducted
(8)
Rozenburg
How would you describe the strengths of MAES notaries?
fast and smooth handling
fast and smooth handling
How can we improve our services?
I wouldn't know
I wouldn't know
(10)
Hoogvliet
How would you describe the strengths of MAES notaries?
Very good information, helpful on all topics we raised.
Very good information, helpful on all topics we raised.
How can we improve our services?
No negative experiences
No negative experiences
(8)
Schiedam
How would you describe the strengths of MAES notaries?
Even though it was very busy, MAES notaries still did their utmost to have the deed executed quickly. That was very helpful in my situation.
Even though it was very busy, MAES notaries still did their utmost to have the deed executed quickly. That was very helpful in my situation.
How can we improve our services?
No
No
(10)
Schiedam
How would you describe the strengths of MAES notaries?
After receiving the quote, I contacted them a week later, and they immediately knew what they were talking about. I quickly scheduled an appointment to have the documents drawn up.
After receiving the quote, I contacted them a week later, and they immediately knew what they were talking about. I quickly scheduled an appointment to have the documents drawn up.
How can we improve our services?
I don't really have anything negative to say. The employee still had to check something with the notary, that's perhaps the only thing.
I don't really have anything negative to say. The employee still had to check something with the notary, that's perhaps the only thing.
(9)
Oud-Beijerland
How would you describe the strengths of MAES notaries?
I am very satisfied, nice treatment.
I am very satisfied, nice treatment.
How can we improve our services?
I have no suggestions for improvement.
I have no suggestions for improvement.
(9)
Vlaardingen
Services
See also
Why MAES notaries
We guide our clients through the moments that truly matter in life. Whether for business or pleasure. We offer peace of mind, reliability, and security. Impeccable, dedicated, and honest.
Corporate Social Responsibility
We recognize the responsibility we bear for our stakeholders: our customers, our employees, suppliers, the government, and the society we are part of. This applies to both our professional and social spheres. Our social responsibility focuses on three themes: governance , a sustainable living environment, and social engagement. We hope to make an impact through these initiatives.